We are aware of issues affecting users of Microsoft 365 to access Exchange Online (Email) via the Outlook Client. Additional Info: Customers will experience an up to 4-hour outage during the maintenance window. This appears to be the same customers that were affected by a previous fault. We have identified the cause of the issue and put a fix in place. Please see the full update below: User Impact: Users may have been unable to access the Exchange Online service through the Outlook client. We are aware service has gone down again and the supplier is investigating: We are aware of issues still ongoing; we are actively working on these as before to mitigate their effects. Thank you for your patience and understanding. Final status: We’ve determined that a subset of components, responsible for directing user requests, received traffic whilst it was going through an update and was not configured correctly to process the traffic. As this is an intermittent issue, if you are experiencing issues with Outlook please contact us by telephone on 01733 667755 so that we can investigate. The map is available in English and French, and itâs updated every 10 minutes as new information comes in from our crews on site. Current Outages â Map Full Outage â List Power Outages Report a Streetlight Fault How to Track Report An Outage. This also affected our ability to receive calls. If this is not the case please reboot your CityFibre ONT and any related CPE in the first instance. We are aware of a major national broadband outage affecting businesses all over the country. Power has been restored and we are working to get services back online as quickly as possible. We can see many of the services that we monitor are now back online and have been since the card swap took place. We will confirm operational status once this has been reviewed by our vendor. It is important that all team members attend so from 4pm on Friday 4th November if you have an urgent support or maintenance issue please call in the usual way and follow the prompts, you will be asked to leave a message and one of our technical team will call you back shortly after the end of our meeting at 5pm. CityFibre have provided the following update: Following a re-boot of a core device on-site, services have begun to restore across the network for Peterborough connections. A 31-year-old Peterborough woman is facing charges in connection with several incidents in Peterborough. Until at least one of the Fibre breaks is restored service disruption is expected to continue. We will provide a further update upon the engineers arrival. Between 7 a.m. and 12 p.m., Hydro One will disconnect power to 8,489 customers in the Smith, Curve Lake First Nation, Douro, Harvey, Lakehurst, Buckhorn, Burleigh, and Cavendish areas. We have been informed by City Fibre that between 06:00 and 15:00 on Sunday 27/11/16 Peterborough City Council are committed to completing the upgrade of their power distribution in the Town Hall. Report a power cut. We are seeing service return to normal for our users. We have seen many customers services return to stability this morning and will continue to monitor this issue. As previously mentioned Webmail is working for both sending and receiving emails using the following address https://mail.c1.questcloud.net/owa, Once again we apologise for the invconvenience. This engineering resource was expected to arrive by 21:35. We apologise for any disruption this incident has caused to your service. This appears to have been a routing issue with one of the links into the Datacentre and is already resolved. The DDoS attack itself is still occurring but the supplier is continuing to implement remediation works to reroute traffic and alleviate the load on the network. Partial or complete loss of broadband connectivity. Further work is being carried out in order to optimise network traffic and alleviate the issues being experienced. To report a complaint regarding a non-active burn, call 705-745-3283. Effected systems: Virtual Private Cloud, questMail, VPS, questCloud Virtual Desktop. EE Outage Map Near Peterborough, England The most recent outage reports and issues originated from Peterborough , Yaxley , Stamford and Bury . This appears to be the same customers that were affected by a previous fault. We are now in the process of assessing the impact of the re-routing. The issue has been identified and resolved. We will provide a further updates in the next hour. 6) When prompted for a password, click “sign in to a different account” and enter the correct information. We are currently waiting for engineer resources to attend Peterborough and carry out further troubleshooting. About 3,000 Peterborough Utilities customers in the west end of Peterborough were without power after an outage at about 1 p.m. Wednesday. We are currently working with the carrier to resolve the issue as quickly as possible. As per our previous update power is restored and we believe all services are backup, if you experience further issues please contact our support desk. There will be a small window of downtime as we replace the chassis and migrate services across. If you have any questions related to this please contact our helpdesk. Root cause: A recent authentication change has introduced a problem where users with multiple accounts are unable to authenticate to the service properly, preventing them from accessing their mailboxes. Below is a list of some of the services that may be affected: If your service was affected and the issue is not resolved please get in touch with our support team via the usual channels. Further investigation work will be undertaken and a permanent solution will be introduced through our change management process. If service has not been restored as of yet please reboot CityFibre ONT and any related CPE and get in touch if still experiencing issues. To report a watermain break, power outage and other electrical issues call Peterborough Utilities Group at 705-748-9300. We are working with our customers to minimise disruption. Also don't post any of your personal information. The supplier is currently investigating the slowness issues, we will update this when we have more information. All circuits that were online prior to the maintenance we believe should now be back online. Circuits that were down prior to the maintenance will still be affected by the above issue that is being worked on. They have spoken with our ERS contractor in advance of them attending site and to ensure that they are aware of the actions needed. The issue is being worked on, we are keeping up to date with developments and will update here within the next 2 hours. This issue only affects users connecting on Outlook, the Web mail portal is working without issue and users can send and receive email on that portal. We have just been informed of some Power Works at the Peterborough Town Hall this Sunday. Currently from what we can see services appear to have returned to normal and look to be stable and have been for some time now. If your service was affected and has not been restored as of yet please reboot any related CPE in the first instance. 5) Close the Office application used for this process and re-start the Outlook desktop client. Most services appear to have come back online around 03:00. We are not currently expecting further related issues at this time. During this time the Virtual machine will be unavailable, once the Virtual Machine is resumed it will continue from where it was before maintenance began without being restarted. ... We are aware of an outage in Peterborough affecting CityFibre customers. As such we believe this issue to now be resolved. The issue affecting some customers broadband services has now been resolved. Location: Peterborough Please call us free 24 hours a day on 0800 316 3105 and weâll be happy to ⦠Senior network engineers are continuing to investigate the root cause and further updates will be provided as soon as possible. This is being investigated as a priority, we will update progress as we receive it. In the case of Phone services this could also manifest as poor call quality. We are still working on the issue affected MyDesktop Platform customers, we will provide another update soon. A further update will follow at 16:00. Latest update from the supplier is below: “The fibre issue in the London area has now been resolved as of 05:01, our monitoring and testing has confirmed that service is restoring across our platforms and we will continue to monitor network stability throughout this morning. Further updates will follow once parts and engineer resources have arrived on-site. As such this issue is considered resolved. Engineers are working on this in the data centre and we will provide an update here as soon as we have it. If issues still persist please contact our Support Team via usual channels. Further updates will be available here as soon as we have them. Further updates will be provided in the next hour. If the above does not work users will need to revert to using Webmail as previously advised. Further updates within 2 hours. Please see O2’s Website for further information: https://status.o2.co.uk. If you have any other queries including non-urgent support queries from 4pm on Friday please email the relevant team or call on 01733 667755, leave a message and we will respond on Monday 7th November 2016. They will still look to provide any material changes in status as they happen overnight but are looking to provide a full update across all areas at 08:00. Another internal technical call is taking place at 12:30 and further updates will be provided following this at 13:15. Townsend St is closed between Bethune and Aylmer St N with no emergency access until the water main is repaired later today (possibly into the evening). The issue appears to be intermittent and affecting some customers but no means all. Description of Works: Reboot of Peterborough PB1244 Core Router. Once we know the availability of a spare fibre we hope to be able to provide an estimated time to restore.”. A spokesperson for UK Power Networks stated:â Power was interrupted to an initial 2,276 customers in Peterborough at 8.37am this morning because of an underground cable fault. Further updates are expected after 23:00. CityFibre have confirmed there is a small number of circuits with issues in Peterborough today resulting in a total loss of service. Can't find address? If your service was affected and has not been restored as of yet please reboot your CityFibre ONT and any related CPE in the first instance. We realise that this has caused you all serious issues and for that, we’re very sorry. Further updates will follow once the engineer resources have reached PB1244. CityFibre are aware of this issue and have engineers investigating. This area may look larger than the actual area without power, especially in rural areas. So far this morning we are seeing services remain stable. Your call will be answered 24/7 and Peterborough Utilities staff will work together to get your power back on as quickly as possible while remaining safe. In the meantime, to mitigate the impact we have re-routed traffic over an alternative link. We have received a brief update from them a few minutes ago: Sheffield and Nottingham core routers are back online but we still have an issue in Peterborough. At present, the problem will cause packet loss, latency or instances of total loss of service and is affecting multiple tunnels across the CityFibre network. Fibre engineers have identified the break between two fibre joints in the London area and are investigating the options to replace this with a local spare. We have received a further update from the supplier who now believes this issue fully resolved, please see below: Once again, please accept our apologies for the problems you’ve seen over the previous couple of days. We have received a further update from Microsoft Support on this issue. Engineers are expected to arrive on site at around 1500 to carry out investigations. They believe this to be a Fibre issue and are arranging Fibre engineers as per below: Our NOC team have continued to investigate and believe the issue is fibre related rather than hardware. More info: While we are focused on remediation, users who have access, may be able to use Outlook on the web and Outlook mobile apps to connect the service. We will continue to push updates once we have more information. We are currently aware of a certificate error on part of our email platform that is preventing some users Outlook from being able to connect. 4) Click Sign out and then OK. *Note: Users that have multiple accounts may find it difficult to determine which account to sign out of; though, they should be able to sign back in later if there is an issue with this process. Last we heard just prior to this the engineer was attempting to restore connectivity to the affected Core Routers. CityFibre have advised this maintenance did not go ahead as planned due to unforeseen circumstances and has now been rescheduled as per below: Service: CityFibre The Outage Map shows where an outage has occurred, approximately how many customers are affected, what caused it, and how long before we expect to have power restored. Due to this being a national outage we may not receive an outage report, if we do it will be posted here. We will update you as soon as we know more. The fault affecting customers has now been identified and is being worked on, we are hoping that services will be restored soon. Reason for Maintenance: Due to ongoing issue in Peterborough, maintenance is required to bring stability to the network. Hosted Phones. Peterborough Distribution Inc.âs (PDI) power system is in every neighbourhood throughout the City of Peterborough and Villages of Lakefield and Norwood. If your service is affected and is not restored following the completion of the maintenance please reboot your CityFibre ONT and any related CPE in the first instance. Work will begin at 9pm on fibre break within the Leicester area, however we know the restoration work here is extensive due to an electrical incident in that area.”. ... pictured here at Peterborough station, was disrupted, with delayed passengers handed bottled water. The certificate issue on the mail platform has now been resolved. If issues still persist please contact our Support Team via usual channels. We are now seeing good stability of connections that have come back online and have received a further update from CityFibre to advise that this issue should now be resolved. The supplier is aware of the issue and engineers are engaged to work on a resolution. 40,886. The attack target remains offline but we believe that this incident is now contained. Please see below update from Microsoft: User Impact: Users may be unable to connect to the Exchange Online service using the Outlook client. The supplier’s engineers will be continuing to work on this throughout the night and will look to provide a full assessment and update at 08:00. Please see below the notification we have just received from CityFibre. Contact us - 01733 830555 For support mail us - support@greencityict.co.uk For other queries mail us - info@greencityict.co.uk. We are still investigating this issue with our senior agents within the NOC team and will provide further updates in the next hour. If issues still persist please contact our Support Team via usual channels. This issue as previously mentioned was due to a large scale DDoS (Distributed Denial of Service) attack against one of our core supplier’s network. We continue to monitor the situation closely to ensure that our network remains stable and there’s no further impact to your services. For social and housing assistance call 705-748-8830. Description of works: We are currently experiencing an issue across our primary Hyper-V Clusters with Windows Remote Management Instrumentation (WinRM). Current status: We’ve identified an issue where users from Europe and United Kingdom are unable to connect to Exchange Online through the Outlook client. If you are still experiencing issues please contact support via the usual channels. Once these have been stabilised, they can then focus on finding the root cause and a permanent fix. All services should now be functioning as expected. CityFibre have advised this MSO (Major Service Outage) also covers Sheffield and Nottingham in addition to Peterborough. In addition to the customers impacted by the Francestown crash, crews also responded to an outage impacting about 150 customers in Jaffrey, but power was restored by noon on Monday. As the there is still an open incident on the Leeds to Sheffield link, services should be considered at risk until the link has been brought back into service. To prepare for a power outage you should do the following: To begin preparing, you should build an emergency kit and make a family communications plan. Apologies for the issue and the disruption this will have caused. Please see below: User Impact: Users may be unable to access the Exchange Online service through the Outlook client. We don’t have an ETA at the moment but we will update as soon was we do. Web Design Peterborough & SEO Peterborough by Brave Agency. In partnership with CityFibre we have done everything in our power to stop this work from happening due to the short notice given by Peterborough City Council but have been unable to either prevent or delay the work. We have been informed that the issue with slowness has now been resolved. CityFibre have advised the additional engineering resource has arrived and is working on the issue with the engineers already on site. We also continue to press our third party supplier for updates on the failure on the link between Leeds and Sheffield. We have also engaged with our first line maintenance teams in case anything additional is needed and have them on standby. As a result of this completing this maintenance will effect service while each node is restarted. As such we are expecting all City Fibre services to be completely down from 6am to 5pm on Sunday (28th January 2018). CityFibre have advised that the maintenance has completed successfully however it has highlighted another potential faulty component that is still causing issues for some circuits and they will continue to work on this overnight: Our vendors are dispatching an engineer to replace a suspected faulty card in our PB1344-rtr-1 node. We continue to work to resolve this as quickly as possible & apologise for the ongoing inconvenience caused. Further update to follow once engineer has attended and assessed the situation. Services should now have returned to normal. If you are being affected by this issue please attempt to use Outlook Webmail for the time being until Microsoft resolve the issue. Reason for Maintenance: This is required due to an integrated port not being operational. As soon as we know more we will update here and anyone who has raised a support request with us. In the meantime they are also working to route affected traffic over alternative routes to alleviate congestion and restore service. Enter your postcode to begin reporting your issue. We’re working to develop a fix to address this issue and will provide an estimated timeline for mitigation early next week. CityFibre have confirmed there is a small number of circuits with issues in Peterborough today resulting in a total loss of service. Please contact the support team via the usual channels if you have any ongoing issues. We are aware of a widespread telecoms issue and we are investigating. Current outage map for Cogeco. Scope of impact: Customers connecting to the Exchange Online service through our Europe and United Kingdom data centers may have experienced impact. We are continuing to work towards a full resolution for Outlook connectivity. We now advise to ensure that any services still down, are fully re-booted, and should the issue persist, please contact the service desk to advise the remaining connection issues. 30 minute outage during the maintenance window. The incident continues to impact our voice and connectivity services and we are taking mitigating action at a network level to try to restore connectivity where we can. They have also proved that the port is up which suggests the SFP is not related to the issue and lies within the fibre. They believe this to be a Fibre issue and Fibre Engineers are on site: Engineer resources are on-site who continue to investigate the issue. We are aware some CityFibre circuits in Peterborough that were up have just gone down again. Location: Peterborough 3 ⦠The Web mail address is https://mail.c1.questcloud.net/owa. -DW. This is due to a large scale DDoS (Distributed Denial of Service) attack against one of our core supplier’s network. Fallen trees and power cuts caused by high winds near Peterborough High winds cause power outage and fallen trees near Peterborough. We have undertaken several steps to clear any issues with our hardware and cards, and we can see that other ports etc. 30 minute outage during the maintenance window. Engineers are investigating the cause of this issue and we will update here when we know more. Service: CityFibre We have a broken water main on Townsend Street at Bethune Street just east of the railway tracks. As such there should be no noticeable impact to service or reliability going forward from this. We are aware of an issue on the MyDesktop Platform this morning which is displaying as a certificate error. This will continue to be a priority throughout the evening, but unfortunately we can’t yet provide an outline timescale on when this will complete. We are aware of a brief issue that affected some services hosted in our Datacentre. Our technology partner has been engaged and they are deploying engineers to address both breaks. We have discussed this issue further with CityFibre and received clarity on the workaround that has been put in place. Therefore, we are arranging engineers to attend the site and will update with and ETA as soon as we are able. We apologise for the extremely late notice. Safety. Fire Services: to report a complaint regarding an active burn, call 705-745-3281. This outage was caused by a serious issue at Hydro Oneâs Martindale Transmission Station, which supplies power to many GSH distribution substations. We are currently making progress on this issue and we believe mail to mobile devices has now been restored. Safety Tips for Power Outages. The supplier has identified the issue and is currently working on the resolution. Web Hosting. Replacement optics have been sourced that are compatible with both Cisco and Nokia (MSA compatible). Customer Service 705-748-6900. Location: Peterborough Hydro One. Due to this we will continue to monitor for the next 48hours. However, the fault conditions are different, so it does not appear to be a repeat fault. The East coast Fibre restoration works have been completed and full resiliency across the supplier’s network has been restored. Start Date and Time of Maintenance: 25/03/21 00:01 If you are still seeing issues, please restart your equipment. Fax to the following destinations. We are aware of an issue affecting Users on Office 365 ability to use Outlook to send and receive email. The planned maintenance details and possible impact on your service(s) are: The issue affecting connectivity for some customers is now resolved and all affected customer are now working normally. CityFibre have confirmed there is a small number of circuits with issues in Peterborough today resulting in a total loss of service. We are starting to see some connections come back online for some customers now but have not received an all clear as of yet from CityFibre or a further update. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible. Not all customers in this area will be without power. When dialing out to some numbers some customers are receiving a number unobtainable tone. Work has been undertaken to return stability which involved shutting down one of our links. Please advise any customers experiencing slow or intermittent data access that this may be down to the large number of customers reconnecting to data at the same time. We understand that outages can be a major inconvenience and we work hard to minimize these disruptions to you. Hydro One says the outage will go from 7:00 a.m. until noon on Sunday and will affect customers in Smith, Curve Lake, Douro, Harvey, Lakehurst, Buckhorn, Burleigh, Cavendish and some Peterborough Utilities users in Lakefield. This service is free, however, your network may charge you if you're outside of the UK. Service will be removed at 22:00 this evening and we are forecasting a restore of all services by 02:00, however it may be necessary to extend this until 04:00 in a worst case scenario. Final status: We’ve identified a Domain Name System (DNS) issue within components used to process the Outlook client connectivity to the service. Time of Maintenance: 3 Hours. Our telemetry indicates that the service has now recovered but we are investigating the underlying cause and monitoring the service to ensure full recovery. Following this, we have seen some services restored however, customers in the Peterborough area may still be impacted. We’ve interrogated the logs and events and can see nothing untoward other than a loss of light from one side. To access Outlook for the Web browse to https://outlook.office365.com and login with your Office 365 Email Address/Username and Password. Before a Power Outage. The supplier is aware of the issue and has provided the following update: We are mitigating a large portion of this attack traffic but currently, the transit links remain saturated which is causing the current ongoing problems. User Impact: Users may have been unable to connect to the Exchange Online service using the Outlook client. The issue regarding a national broadband outage appears to be resolved although the supplier fault has not yet been closed. Further updates will be posted upon the engineer’s arrival. Webmail is still working by clicking through the certificate/security warnings. This issue has been raised with CityFibre to investigate further. The power outage will also affect Lakefield, which is served by Peterborough ⦠CityFibre have confirmed there is a small number of circuits with issues in Peterborough today resulting in a total loss of service. We can see many of the services that we monitor are now back online and have been since the early hours of this morning. We have been working on an issue in our data centre affecting cloud/hosted platforms. A full report of the root cause is still currently ongoing and to be provided at a later time. If customers are still experiencing issues reconnecting to mobile data, please advise them to turn their handsets off and on again (or turn flight mode on and then off). News Today. Current status: After further review of the captured data, we’ve determined that a recent authentication change has introduced a problem where users with multiple accounts are unable to authenticate to the service properly, preventing them from accessing their mailboxes. Additional Info: Customers will experience approx. The incident is related to an issue on a link between Leeds and Sheffield. CityFibre have advised they are still seeing issues in certain areas of the UK. 10,152 talking about this. We currently have fibre engineers and hardware teams present working alongside our NOC team. We will provide further updates in the next hour. “Fibre engineers are now on site and beginning work on the restoration. We have requested from CityFibre more information on the temporary solution put in place and if customers should expect further issues whilst the permanent solution is being worked on or not and we will update here if we hear back. Engineers are being dispatched. Users may be able to leverage one of the following options to circumvent impact for this event: – Affected users may be able to use Outlook on the web or mobile clients to access their mailboxes. Please monitor and advise if further issues occur via usual channels. We will provide a further update here in the morning. Please check back here for updates. We will continue to monitor the issue over time. We are monitoring for any further issues. This is required in order to resolve the issues we have been experiencing in Peterborough. Make sure to report and "downvote" such posts.
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