1 AUD deposit Keep in mind that before you make any transaction a confirmation screen is displayed which shows the current rate of the asset and the fees paid to CoinSpot for the transaction. Ltd. All Rights Reserved. not replying to my emails. We used the live chat feature and received a reply in about 2 minutes from one of the co-founders. Once again thank you for feedback and we hope to continue providing excellent service. We apologise for the delay in response to your questions. The security of your funds are our top priority. The support team can also be contacted directly via email. Highly recommended!! Very reasonable rates and good service. Trying to transfer funds to another bnb wallet via smart chain and is still pending 3+ hours later.Your contact zendesk is total BS and there is no live chat feature any where that we can get this fixed.Please contact me to get this done ASAP. This company rip off never come back again all my friends pistoff as well , charger every steps high fee . the forgot password system is awful. Took 2 - 3 days with no communication and no calls returned and emails simply ignored. Just tried follow up on the case with their support team early today , it has been 12 hours since I sent them the email and no response at all ! Since been founded in 2013, CoinSpot exchange has reached nearly 1 million users.. But if a dip happens they hold the funds and say they have not received them. If you have any further questions related to this issue we'd be happy to assist you. the live chat doesnt work and just sends me to emails and i send emails and get no reply. CoinSpot has a strong focus on community with the goal to educate Australians on blockchain assets and gain wider acceptance. cant get anyone on live chat and the response to incident 878560 is unfortunately not relevant. It is always recommended to consider all trading related costs, as the full price of a purchase is not reflected in the displayed rate. ive sent 4 emails from 2 different accounts. We apologise if our support team have not responded in a timely matter over these past few days and can see they have since resolved this issue for you. There are fees everywhere. !I’m buying it for sureHopefully we will all make some extra money with trading x. Binance and Swiftx are much better. I’ve just started using Coinspot. Trading fees of 1%, 4% fees to swap coins, fees to send the coin to a different wallet. Normally get the money back to my account well before the promised day/time. We hope to continue providing excellent service. When trading assets in any open market (i.e. Verify Identity. As previously suggested try use 6 decimal places when using the Max Available button to Buy or Sell. 3. Companies can't alter or remove reviews from ProductReview.com.au. Bank has confirmed Osko takes exactly 15 seconds to transfer. Hello Muhammad,on your Coinspot account if you go into your Wallet section, find your way to doge coin and in there you can generate a deposit link for yourself! Tried again today with 2 small transfers and told that it will take 2 or more days as they were concerned that I didnt know what wallets they were going in to (who cares or ever knows?). Some users may experience delays but not with every payment they have made due to the Third Party payment provider outage. We hope to continue providing excellent service. Hope this helps! If there is a specific fee you are referring to please let us know as we review these regularly. I still use them for the simplicity and ease compared to other exchanges like binance. This is a common practice across platforms and is to reflect the price of purchase which you paid for the asset. On CHAT I usually get a reply within seconds. Not even given the chance to feed back the answers they wanted or get professionals who I deal with to contact them with details .staff are rude and uncaring as an organisation. I don’t mind your higher fees on buy/sell on your platform but at least not holding on funds which not meant to be yours ! They shut my account . CoinSpot features a customer support service run through Zendesk, allowing you to submit support tickets whenever you need. Happy Trading! I recently opened an account with Coin Spot and by mistake I deposited more than my limit. Coinspot is a well-respected cryptocurrency exchange that is easy to use and allows users to buy Bitcoin in Australia. The wallet acts like a PayPal of crypto. Some banks may hold first time payments to us for up to 24 hours, however, all future purchases will go through instantly. Activate your Swyftx account by verifying your email, phone number and ID instantly without uploading any documents or waiting for approvals. When you want to withdraw it is a scam to pay 10 times compared to other exchanges. Send Deposit. A customer service representative has rung me, however, the phone only rung for 3 seconds not giving me a fair chance to pick up and amend the issue. Made me lose over $500 because I couldn't sell it when the price went up now the price is dropping and still haven't got any replies from coinspot.. buy is fast but sell is hard. As you could understand we cannot get into the specifics on a public review page however our team have answered all your questions and provided you with all the relevant information in regards to your account closure. It even has a dark mode!For $10 of free bitcoin on registration use code:REFD7QGBYHappy trading everyone! At the time I was unable to provide the documents they required as I was at work and on my mobile . This approval will occur between 9am and 9pm. Only had 1 issue last year and it was resolved back and fourth within 2 business days. The has been 4 transactions made into my account within the past week now which have required contacting support. The fees are way more than any other exchanges. If you have any further questions we're happy to help! Have a great day! I personally don’t thinks to solve this is rocket science to anyone, just a bit of frustrated as it’s been dragging for ages ! The site is so easy to use. This is an honest review. © 2021 Trustpilot A/S. We appreciate that you also assisted our team with resolving this issue and by providing the further information you did we were able to resolve this efficiently. As previously communicated via email and our phone call today, our team have provided all the relevant information to ensure a situation like this does not happen again and that the security of your funds were not compromised. Go to … Our team endeavours to return this system to our users as soon as possible as we understand how important this is when using CoinSpot. Loads of bad reviews about you guys but you aint let me down yet and you have always been prompt and honest when dealing with me. Launched sometime in April 2014, the operation has always been exclusively Australia/New Zealand focused, promising its clients instant delivery and easy verification. what the hell is going on this is a scam scam scam I have done bepay and there in no money in my account and now I can’t even get in to my account coz it says wrong password how is this possible. Not worth it. I have submitted everything you have requested on the email to have my account unblocked and no further replies from your end.I fully understand there is security measures but then there is attempted theft, and I shall lodge a theft claim towards the company if my case isn’t solved. It is great to hear that you had a positive interaction with our Support team and they were able to assist you with your deposit. We apologise if you had an issue that has not yet been resolved and we are happy to follow this up with our team. ProductReview.com.au has affiliate partnerships. Great support and you can invest with no minimum amount to get your toes into the market. The 'Current Price' displayed in your wallet is a reflection of a coins Buy price. Why is there no phone number to call or a live chat? Sorry to be pain but same issue as the other people. Peace out! There seems to be some confusion around the portfolio balance which we are happy to clarify. They are not interested in solving any problem. Coinspot’s website also incorporates a large selection of FAQs that provide answers to some of the most common questions one might have about the exchange. My coinspot was hacked by Nigeria hackers. This great customer service platform is used by over 200,000 companies around the world and ZenDesk are also involved in the world of Cryptocurrency. Thank you COINSPOT support for finally getting back to me.My issues have been resolved. So had to get my bank to retrieve my money. Been very happy using this platform. Happy to recommend Coinspot. kept giving me error message.. i had to sell at 35% loss. After my original comments I have sent emails and phone calls to mobile and tried live chat. But they annoy me very often and now is one of those times. cryptocurrency, equities/shares, etc) There is always a difference in price between the buy and sell rate. If and when I can get my coins out of Coinspot I will never deal with them again. They have no right to continually block my transactions and refuse to let me send coins. The ... Been very happy with this product and how easy it has been to use. I appreciate that Coinspot makes a phone call to check the transaction but they have no right to demand to know where the coins are being sent and to refuse to accept my response. All failed. This is ridiculous . We hope to continue providing excellent service. On other exchanges, what may be advertised as lower fees is commonly associated with other costs and fees hidden in the process. Your trust is our top concern. Waited in line on the live chat for 3 hours, started at #66, got to #3 in line just to get booted. Users can send and receive bitcoin, ethereum and fiat by email, mobile phone number, QR code, or blockchain address (for cyrpto). CoinSpot’s stated aim is to deliver superior customer service to beginner and experienced traders alike. On Boarding phone call from CoinSpot. cant get anyone on live chat and the response to incident 878560 is unfortunately not relevant. We ensure that your information is safe by managing access controls, such as identity, access management, permissions and security credentials. If I buy 1 x bitcoin at 3 seperate times at 3 different price entry points how is profit and loss calculated? CoinSpot provides a clear and upfront instant buy/sell fee of 1%, keep in mind we also provide a Market where the fee is 0.1% per trade. Coinspot is an easy to use, safe, and comprehensive crypto currency trading platform for anyone of any skill. I tried to sell and it said transaction completed but I haven't received the funds. I have not been able to send any coins at all as Coinspot thinks they are being sent to somewhere they don't agree with and refuse to process my transactions. Buy and Sell more cryptocurrencies than any other exchange in Australia. PS - we are happy customers and would love to continue being happy customers :D. A good super fund can make a substanial difference to the amount you retire with. As previously communicated in our phone call, our team wanted to ensure you are aware of the risks involved with sending coins off platform and are happy to assist you with this process. Happy Trading! What the hell is going on and why does it take so long to get the issues resolved. Certain coins or tokens have a larger difference due to the smaller volume of trading in these markets. Certain coins or tokens have a larger difference due to the smaller volume of trading in these markets. The CoinSpot platform enables users to buy, sell, send, spend or store digital currencies, without the need for in-depth technical knowledge. i was really appreciative that coinspot support were able to help me and reimburse me of my lost bnb , they were very upfront with what they needed , no playing around no nothing. If you could please provide your ticket number/s we will follow this up with our support team right away and get this sorted for you. Wouldn't even allow them if I signed a release form.Complete waste of time trying to use them. I find Freewallet is useless as they are taking more than 3 weeks to verify my email (for transfer purposes) but allow me to buy Crypto without any issues. The difference is never a fixed amount and will always fluctuate in real time and in line with international order books. This inability to sell SHIB may be due to a displayed rounding issue. I transfer via osko which every other time takes less than a minute to enter my coinspot fiat account. Terrible customer service, high fees. We have followed this up with our support team who are taking a further look into your request and will reach out to you when next available. Our support team have been experiencing a significant amount of traffic recently and are working around the clock to ensure all tickets are attended to. It is great to hear that you have been happy using our platform. You miss the dip they win. You buy expensive,.. sell price is always 10% less ... when i wanted to sell, it didnt allow for 2 full hours. We apologise for any inconvenience you have experienced using CoinSpot. I appreciate that Coinspot makes a phone call to check the transaction but they have no right to demand to know where the coins are being sent and to refuse to accept my response.
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