Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Free interview details posted anonymously by Apple interview candidates. More Job training: Apple has a specially designed training program for all new employees, referred to as “Core” training. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Apple will always have amazing benefits, way beyond just a cellphone plan medical dental and vision, but the company is more political then a presidential debate. In response to Whatsup143, For your school, refine your search LOCATION of this search, https://jobs.apple.com/en-us/search?search=College&sort=relevance&location=united-states-USA, Feb 7, 2019 6:41 PM in response to ChitlinsCC The national average salary for a Apple Technical Specialist is $40,174 in United States. Get your questions answered by an expert via phone, chat or email. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Come tutte le cose , quando la guida cambia , con essa cambia tutto. Specialist salaries - 14 salaries reported. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. After looking on the Apple Jobs website and on the Apple Retail section I panned it down to two jobs I am thinking of applying for which is the Specialist and the Genius roles. The difference between “Specialist” and “Genius”: I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. When factoring in bonuses and additional compensation, a Technical Specialist at Apple can expect … If you are accessing courses through a Global Service Exchange (GSX) account, complete information about AppleCare service certification programs for Authorized Service Providers can be found by logging in to GSX and searching for "About Apple Service Certifications".. To learn more about ATLAS and service exams, review these articles: How to … Location. Customer loyalty and satisfaction is their number one priority. We were thanked for coming and then excused once we had completed our quiz. I will never forget them. Title(s) held: My official title was “specialist.” My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Apple is an equal opportunity employer that is committed to inclusion and diversity. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple is a drug-free workplace. Learn more about Technical Support roles. See available Support roles. Feb 7, 2019 6:31 PM in response to Whatsup143 Hiring process: Well, I was working at Best Buy but I wanted something more exciting. BobTheFisherman, Feb 7, 2019 6:31 PM in response to Whatsup143, User profile for user: I am interested to work at Apple while I am in University, however, would I need great knowledge and experience with Apple softwares/products before applying? From what I knew, many Geniuses who had been there since the store opened its doors were making well over $US40 an hour. That following Saturday, bright and early, I headed over to the event, which was incredibly crowded. Whatsup143, Apple Jobs/Roles (Genius/Technical Specialist), User profile for user: When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Q: Description. Salary estimates are based on 37 salaries submitted anonymously to Glassdoor by Apple Technical Specialist … See available Support roles. White Twitch Talk Show Host Finally Drops 'Rajj Patel' Moniker, Everything We Know About The PlayStation 5. Phoenix, AZ Area. Excellent job for personal growth and experience. Apple salary trends based on salaries posted anonymously by Apple employees. It was a month before any of us would be on the sales floor alone. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. I learned a lot and grew exponentially as a result through the extensive experience exercised there. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. Roles include Creative, Technical Specialist and Genius. Average salaries for Apple Technical Specialist: £1,581. I can tell you, this is a task that takes hours to do, often taking the store’s closing crew two to three hours to accomplish. The next 10 days were essentially “Apple boot camp.” We played ice-breaker games and learned everything Apple — history, achievements, programs, the the company’s mission statement, benefits and stock options. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple’s achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Technical Specialist, Genius GYOG (Ex dipendente) - Genf, GE - 23 agosto 2019 Un’azienda nata con fondamenta uniche che ha rivoluzionato il mondo del voto e della vita privata. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. For years, Apple has sent new Genius hires to its Infinite Loop headquarters in Cupertino, or sometimes an auxiliary campus in Austin … I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. Apple Technical Specialist in the United States makes about $18.25 per hour. Either way, you’ll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. If you have a talent for hands-on problem solving, you can address customers’ technical issues to reconnect them with the Apple experience they love. If you have any guidelines or tips for me I would really appreciate it. In the US alone, Apple has 265 retail stores across 44 states. For getting the right support, here’s a genius idea. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Apple Roles include Creative, Technical Specialist and Genius. The Genius Bar is for tech support only. If you have a talent for hands-on problem solving, you can address customers’ technical issues to reconnect them with the Apple experience they love. All postings and use of the content on this site are subject to the. What is the process like for applying to become a Genius or Technical Specialist? Learn more about Technical Support roles. User level:Level 1. At first I didn’t understand why she was so upset about an easily replaceable phone. Each of those locations employs over 100 people — totalling about about 30,000 full- or part-time retail workers. This site contains user submitted content, comments and opinions and is for informational purposes only. (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being “I love you Mum.” This was right before the iCloud and wireless backup days, and the message was not within the voicemail server — we tried this solution first. Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, ... Technical Expert, a new support position between Technical Specialist and Genius; The IS&T team at Apple manages key business and technical infrastructure at Apple. Technical Specialist salaries at Apple can range from $8 - $25. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. (function() { function createPlayer() { OO.ready(function() { RunFunctions.forEach(function(ooyalaFunction) { ooyalaFunction(); }); RunFunctions = [];}); } createPlayer(); }()); Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram. I spoke with a manager who asked when I’d be available for an interview, and we picked a time. In 2016, Apple introduced a Premier Partner designation and began phasing out the Specialist designation. We took a 4-hour flight on the new Delta Airbus jet that Boeing tried to keep out of the US. Quando un cliente ha bisogno di supporto sarai tu a fare una prima valutazione del problema, fornendo al volo consigli o soluzioni su iPod, iPhone e iPad. I moved to the US from China — here are the biggest cultural differences I've noticed between the 2 countries, Bath & Body Works is now a standalone company — we visited a store and saw why it's been L Brands' secret weapon, CBA and NAB pass on RBA interest rate cut in full, but ANZ and Westpac defy Treasurer Josh Frydenberg's orders, How to watch Netflix on your TV in 5 different ways, The incredible story of Ferrari's 72-year journey from an upstart racing team to a $27 billion luxury brand. I guess the one part of the job I didn’t look forward to was closing the store at night. Weirdest thing that happened on the job: Apple Specialists promote and sell Apple products in dedicated stores. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. Apple Specialist Resume Examples. For getting the right support, here’s a genius idea. At Microsoft’s Stores, Apple “Genius” = “Retail Technical Advisor”. To start the conversation again, simply ask a new question. The energy on these days rocked my world. After submitting my application it was a waiting game. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. Another perk of working there: Customers love Apple, so my days were often pleasant. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. In response to Whatsup143, https://jobs.apple.com/en-au/search?sort=relevance&location=australia-AUSC, Question: The best part of working for Apple: It had to be launch days! We also take affirmative action to offer employment and advancement opportunities to all applicants. Once the product was purchased it was our obligation to the consumer to have an amazing “out of box” grand gesture, offering free personal training, and an immediate hands-on learning experience. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. When a customer needs assistance, you … (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. It was just a few days later when I received my first follow-up call. Of course, every employee’s experience is different — but we recently spoke with former Apple “specialist” Albert Adolphus to find out what it was really like for him: Time at Apple: I worked for Apple in a Connecticut store from October 2010 through May 2012. ChitlinsCC, Feb 7, 2019 6:38 PM in response to Whatsup143, Feb 7, 2019 6:41 PM in response to ChitlinsCC, Feb 7, 2019 6:45 PM in response to Whatsup143. If you want to learn how to use your products, Apple has other in-store options. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Well-written sample resumes for this job showcase duties such as ensuring a great customer experience, determining customer needs, maintaining personal interaction with clients, recommending products, answering to inquiries, and reporting to … Genuis/Technical Specialist (Former Employee) - New York, NY - November 17, 2020. Come Specialista Tecnico aiuterai i nuovi utenti a muovere i primi passi con i prodotti Apple e seguirai i clienti affezionati per assicurarti che ricevano un’assistenza veloce ed efficiente. Get your questions answered by an expert via phone, chat, email, or even Twitter. The difference between “Specialist” and “Genius”: I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Apple users can get one-on-one tech support from a trained specialist at the Genius Bar for iPods, iPhones, iTunes, etc. To start the conversation again, simply ask a new question. Description. Phoenix, AZ Area. At the store I was introduced to a manager who explained that the following Saturday morning they were having a hiring event at 7 a.m., and she invited me to attend. I am thinking of applying for either role or might even reply for both of them depending on how I see fit. Apple’s hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. • Creatives make an average of $25.00 per hour. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. When a customer needs assistance, you quickly assess their situation. Apple Jobs/Roles (Genius/Technical Specialist) The Best Snapchat Games To Play Right Now, Disable UPnP On Your Wireless Router Already, This Android Wallpaper Can Brick Your Phone, The 6 best new features coming to Apple computers, I adopted a dog in 2020, and this handheld vacuum cleaner helped me keep fur off every surface in my house, A company in Uganda is turning the waste from bananas into rugs, place mats, and baskets, How metalworkers in India are keeping the 600-year-old craft of Bidri art alive, Doing these 24 uncomfortable things will pay off forever, Yes, Apple just killed iTunes — here's what that means for your library of music, movies, and TV shows. In response to Whatsup143, Apple At Home Advisor - Jobs at Apple - Apple, Feb 7, 2019 6:38 PM in response to Whatsup143 I filled out Apple’s online application, which consisted of a series of questions that I suppose helped them determine if I was “Apple material.”. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. I also think readers might find the level of diversity among the talent at Apple very inspiring. This interview would be the first of six. Indeed.com estimated this salary based on data from 10 employees, users and past and present job ads. Geniuses often made $US25 to $US30 an hour based on their tenure. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. $13 / hr. As Microsoft begins hiring for its first retail stores, the giant is showing it’s usual flair for naming. Outside factors may compound this, though, like whether or not Apple is opening another store in your area soon. Filter by location to see Apple Technical Specialist salaries in your area. Apple Specialist was an independent Apple Inc. reseller based in the United States or Canada which offered its line of hardware and software, service, and support for branded products, and was designated as Specialist by the manufacturer. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Once basic core training was completed, we each were assigned a veteran employee to “shadow” — this person is suppose to be your mentor. Roles include Creative, Technical Specialist, and Genius. This estimate is based upon 250 Apple Technical Specialist salary report(s) provided by employees or estimated based upon statistical methods. A woman in tears came into the store because she had dropped her phone in the water. Apple is one of the most prestigious companies in the world, so it's not surprising to learn that getting a job there isn't easy.. Apple asks both technical interview questions, based on … As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. The mob used the electronics in the store to play music and record their dance routine. If you have a talent for hands-on problem solving, you can address customers’ technical issues to reconnect them with the Apple experience they love. User level:Level 1. Reason for leaving: I lefT in the summer of 2012 due to an opportune business internship in California. The typical Apple Technical Specialist salary is $18. See available Support roles Learn more about Technical Support roles The Apple Inc. has decided to hire people for positions based on the level of their technical competency, with the company’s geniuses likely needing the highest level of technical knowledge, and the Company’s specialist and concierge positions needing a lesser level of technical knowledge but an increased number of employees and sales oriented skill sets. Less, User profile for user: They offered benefit options such as health care for all employees full- and/or part-time. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Mac Genius salaries - 14 salaries reported. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Pay and benefits: When I worked at Apple, I was paid $US12 an hour as a specialist. Apple has a great and supportive internal culture. Core training took place off-site and included 15 new employees like myself. What do you think? In addition to the Genius Bar for hardware repairs, you have more immediate support options. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple’s walls, to know that management is always working on creating a better customer experience. What it’s REALLY like to work in an Apple store: You get to work with really creative people. Applecare At Home Advisor salaries - 14 salaries reported. $16 / hr. It felt pretty good to be able to help this woman. Tons of great salary information on Indeed.com Apple certification exams are offered at Prometric testing centers and Apple Authorized Training … Salary. 131 Apple Apple Genius interview questions and 105 interview reviews. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned — without fingerprints. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. GENIUS BAR TECHNICAL SPECIALIST (Former Employee) - Miami, FL - October 24, 2019. Apple certification programs are IT professional certifications for Apple Inc. products. Looks like no one’s replied in a while. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. 283 reviews from Apple employees about working as a Technical Specialist at Apple. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp.
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