In order to resolve these cases as efficiently as possible, we'd advise you to submit needed documentation or request further clarification in your KYC ticket if you are unsure of the information you need to provide. Denied access to my account even after submitting my own video for verification multiple times. Share. The Bitstamp app has an average score of 4.5/5 with over 5,000 different reviews. I'm having the same problem as others with Bitstamp. Reply. They asked me regarding my withdrawal back in 2019 in order to get access to my own money in 2021. Last updated: Apr 20, 2021. Scam website avoid like the plague. They took over $10,000 from me. Will perhaps consider a different platform from now on, but I am not too sure if that's the right way to go... Bitstamp is the worst exchange ever. They failed to provide me any specific information relating to the transactions they were questioning and kept on responding with automated general requests. After multiple, messages back and forth I finally found out that Natasa P, one of their employees was referring to a transaction that happened several years ago even though their horrible user interface doesn't allow you to see transactions that far back. bits tamp.net. Bitstamp Exchange Review 2021: Fees, Pros, Cons and Features Bitstamp is one of the most established cryptocurrency exchanges in the industry. If you need any additional info, reply to the email you received from our end. Our KYC procedures have been established to help ensure a safe and stable trading environment for our customers. © 2021 Trustpilot, Inc. All rights reserved. In order to resolve these cases as efficiently as possible, we'd advise you to submit needed documentation or request further clarification in your KYC ticket if you are unsure of the information you need to provide. - I think the problem started when I accessed my account via proxy IP - after that, they disabled withdraws from my account. (I dare you to find one review that states otherwise. ***As said earlier, avoid this app completely. They failed to provide me any specific information relating to the transactions they were questioning and kept on responding with automated general requests. However, while we do understand that our KYC procedure may come as an inconvenience to our customers, it is a manifestation of our proactive approach towards compliance and transparency. Bitstamp blocked me from withdrawing crypto from my account on Sunday last.I immediately called them and I talked with two different employees and I was told me that my request will be forwarded to the security department and given high priority. I have joined Bitstamp a year ago or so. At Bitstamp, both intermediate and experienced traders have no trouble opening and closing trades. We put customer experience and satisfaction as our priority, and … Cannot able to help me disable the 2 factor authentication after I lost my device. Rest assured that we treat all your personal data with the utmost confidence and care. You will regret it... We're sorry to learn that your experience with us didn't meet your expectations. Reading other reviews across multiple sites it appears they have done the same thing time and time again. Some users report problems with depositing funds directly on the app. Our team is working as fast as they can to resolve each case in the shortest time possible. Thank you for posting a review. We appreciate your patience and cooperation during this process. Moreover, if you read a few customer reviews on the web, you will find complaints of people whose accounts and funds were terminated and frozen, respectively, because of problems with verification. We are sorry to hear that our level of service did not meet your expectations. No one ever does. After multiple attempts to resolve the issue, no action has been taken except for changing the deposit from "processing" to "expired" in my account. Later, they requested an exorbitant withdrawal fee which I paid reluctantly. A garbage brokership. Obviously, I am not only out of pocket but also livid. We're sorry if you had a bad experience with us. Very bad company, will gladly open an account for you and allow you to buy coins from their platform, they immediately lock you out and they currently have me sending in selfies holding my ID with a piece of paper and a handwritten date!!!!! I was a happy customer until they cancelled my account for no apparent reason. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Bitstamp Reviews 419 • Poor . Coinbase also takes the props in terms of its mobile app as the platform has been able to develop an app liked by users. They disabled withdraws from my account and when I call or email, they say someone will get back to me. We're happy it's been nothing short of positive. However, they […] Users can quickly check prices from the welcome screen, and log in using either fingerprint or face ID. After providing them with my bank account details to withdraw the money, they deducted 75€ in fees and did not want to provide with a receipt.Edit: thanks Bitstamp support for replying here. Once I got my password reset I realised I no longer have my 2fa phone with me and therefore cannot log in. I used Bitstamp a lot back in 2017/2018, where they had a much better experience, but this has certainly not continued : ( Please note that we treat all personal data with the utmost confidence and care. While we understand that our procedures may come as a nuisance to some customers, they are necessary to insure a high level of security. After providing them with my bank account details to withdraw the money, they deducted 75€ in fees and did not want to provide with a receipt.Edit: thanks Bitstamp support for replying here. Thank you for posting your review. I'm supposed to be patient and they'll get back to me. See screenshots, read the latest customer reviews, and compare ratings for Bitwatch for Bitstamp. I'm having the same problem as others with Bitstamp. If you need help you can reach us via email, our support ticket system or on our social media channels and our team will be happy to help you to the best of their ability. They stole my bank details and my money without my permission. Similarly, to enhance the security on your profile, Bitstamp includes the withdrawal email confirmation feature and automatically activates it for all newly-registered accounts. I reported my situation to a renowned recovery specialist' michellejoee@óutlóók.com and I got my money back after a long charge-back process as companies hate being hit with a charge back as it dampens the reputation. The team worked with me, kept me updated and we got me back in the app again within an hour. Thank you for your review. Please note that we treat all personal data with the utmost confidence and care. Much appreciated with the help. These criminals give your personal data to telemarketers and then freeze you assets asking for more personal details. Useful. Coinbase’s mobile app has received better reviews. Have been using it so far without any problems, but I've got to say, all the reviews are getting me scared. My payment to them went missing and they were no help in locating it - they have also not responded to my banks multiple attempts to contact them to get my money back (my bank says the funds have cleared into bitstamps account). If you need any additional info, reply to the email you received from our end. You've already flagged this Reply from Bitstamp. Bad customer service complaints, spam emails, all sorts of bad things are being said about Bitstamp which definitely make me fearful of using the platform as I have been doing lately. Over that short period, it has become one of the world’s premier marketplaces for buying and selling Bitcoin. Bad customer service complaints, spam emails, all sorts of bad things are being said about Bitstamp which definitely make me fearful of using the platform as I have been doing lately. I've waited two weeks for a wire that cleared my bank the day (April 23) I wired it. Send them that photo, then they want a video of me! Only the latest review will count in the company's TrustScore, Thank you for your contribution, Andre! Customer support each time I contacted was either slow or unhelpful or both. Download the Bitstamp app and start investing in minutes. Bitstamp Overview. No admission of wrongdoing on their part, it's by far the worst customer service ever. The app has a clean and simple interface and a wide variety of features that can be found on the desktop as well. Send them that, then they say the passport is "not an acceptable document". (in 2013)2 factor auth a nightmare.Then they want a new copy of my passport, and it has to be a photo sent from a phone - though they already have a perfectly good scan. Rest assured that we treat all your personal data with the utmost confidence and care. Visit this website bits tamp.net. These criminals give your personal data to telemarketers and then freeze you assets asking for more personal details. Unfortunately, the funds have not reached our bank, so we highly encourage you to contact your bank and require a transfer recall. We're sorry to hear that you are dissatisfied with our KYC requirements. Have been using it so far without any problems, but I've got to say, all the reviews are getting me scared. (in 2013)2 factor auth a nightmare.Then they want a new copy of my passport, and it has to be a photo sent from a phone - though they already have a perfectly good scan. Our team is working as fast as they can to resolve each case in the shortest time possible. They asked me regarding my withdrawal back in 2019 in order to get access to my own money in 2021. We are sorry to hear that our level of service did not meet your expectations. We regret to hear you were not satisfied with our service. Dozens of people complaining their funds have been confiscated and their accounts terminated for no reason. In order to resolve this as soon as possible, we'd recommend that you continue corresponding in your support ticket with the KYC agent in charge of your case. Thankfully my bank have stated that they will return my money ob my behalf. I called again on Monday and I got no further on. No understanding or cooperating. Bitstamp iOS app. I called again today and got no further.Can anybody please advise me how I might get this solved? Let’s be clear from the start of this Bitstamp review: This is one of the most reliable bitcoin exchanges, and provides secure and reliable service to their customers since 2011. I wrote a review 3 months ago to say that my account was blocked and I was unable to get my money out.Well, i have been working on this ever since, but have still not managed to get my money out.Sadly seems to be a very recurring tale.Many, many new (impossible) hoops to jump through, none of which existed when I signed up. For more information, please check our Privacy policy here: https://www.bitstamp.net/privacy-policy/. I had to call multiple still cannot resolve my issue. THEY WILL STEAL YOUR MONEY. I had to call multiple still cannot resolve my issue. I called again today and got no further.Can anybody please advise me how I might get this solved? Initially, they started asking for unnecessary paperworks and documents as part of their ploy to delay. We regret to hear of your experience! Once logged in – which you can do via fingerprint or face ID – you can instantly view your portfolio. Read reviews, compare customer ratings, see screenshots and learn more about Bitstamp – crypto exchange app. It has a score of just 1.7 out of 5 at the Apple Store. It was when they requested for a document which I had provided earlier, I figured something might be wrong. Get it on: Google Play for Android The App Store for iOS Once installed, open the app and either: Log in if you already have a Bitstamp account; Open a new account from the app and confirm registration from your email ; In case the Captcha puzzle appears, solve it to proceed. The KYC procedure was a little bit annoying, but I deemed it necessary. ***As said earlier, avoid this app completely. The platform was founded as a European alternative to then-dominant cryptocurrency exchange Mt. Bitstamp VS Coinbase: Mobile Apps. Ledger Vault. Absolutely awful. Obviously, I am not only out of pocket but also livid. Bitstamp is the worst exchange ever. See more information about our Privacy policy here: https://www.bitstamp.net/privacy-policy/. I see that your account was terminated and although I'm unable to comment on the particulars of such cases in public, we conduct all account terminations in accordance with our Terms of Use (https://www.bitstamp.net/terms-of-use/ltd/). Bitstamp is a solid cryptocurrency exchange for everyday use. Also, doing some background research recently I've found out they had been hacked in the past in 2015, which also worries me. Please rest assured that it is never our intention to hold our clients’ funds. A garbage brokership. The company was founded by Damijan Merlak and Nejc Kodrič in their native Slovenia. Let my loss be your gain. DO NOT open an account with them, they just take your money and that's that. They're also a part of our AML policy. 2.0. bits tamp.net. While we understand that our procedures may come as a nuisance to some customers, they are necessary to insure a high level of security. See more information about our Privacy policy here: https://www.bitstamp.net/privacy-policy/. If you have any questions, please reply to the email you received and our team will assist you further. BS. Customer care do not know the estimated times for resolution. In case you ever need any further assistance, we remain at your disposal as you can reach us via email, support ticket system, phone and official social media channels. They stole my bank details and my money without my permission. Absolutely awful. Hopefully you will change your mind and decide to give Bitstamp another chance. It does not have the lowest fees nor the widest range of listed cryptocurrencies, but it is simple enough to use for both beginners and advanced users. The platform was founded as a European alternative to then-dominant cryptocurrency exchange Mt. I've been robbed, plain and simple. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We regret to hear of your experience! No proper help through CS and the emails are just skript emails. Users of Bitstamp’s mobile app have complained about its lack of features and slow updates. I'm sure they'll leave a canned response to this like they always do. Download Bitstamp – crypto exchange app and enjoy it on your iPhone, iPad and iPod touch. STOLEN MY MONEY !!! Agree to the Terms and Conditions to proceed. Update - Money deposited today - May 10. Bitstamp Review. No admission of wrongdoing on their part, it's by far the worst customer service ever. Bitstamp is supported by not English people at the costumer service, which is very bad and, they can't really resolve your problems. Thank you for sharing your experience, Wes! ...seems as though my money has unfortunately been stolen by them or at the least heldhostage with no demands. I have joined Bitstamp a year ago or so. Nothing short of fantastic. So if you want to start trading Bitstamp is the right and the safest decision. They're also a part of our AML policy. Bitstamp Exchange Review: Verdict. It took them 3 weeks to deal with a simple AML request. Bitstamp app has a good interface but does not provide an optimized experience for users. Gox. The Bitstamp app has a great rating of 4.3 on Google Play (9407 votes), and 4.8 on Apple Store (4429 reviews). I've done so and your reply was "Unfortunately, we are unable to provide any further information on the reasons leading to the termination of your account due to our internal policies. The KYC procedure was a little bit annoying, but I deemed it necessary. Avoid at all costs. I had an account from years ago and have forgotten the password. Our KYC procedures have been established to help ensure a safe and stable trading environment for our customers. They changed their KYC procedures this year (2021) according to CS Milisa. Tamara C was extremely helpful and constantly in contact. But this is a real problem because i have sent in my money and have problems getting them back. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. This Bitstamp review is a complete guide on England based Bitstamp exchange with all latest information and updated details. In case you ever need any further assistance, we remain at your disposal as you can reach us via email, support ticket system, phone and official social media channels. We hope you will change your mind and decide to still use our services in the future. I've been a customer since 2012. If you’re looking for a simple fiat-to-crypto onramp or offramp, look no further - Bitstamp is a great option for all global users, and especially Europeans who can enjoy free deposits and cheap withdrawals from the platform. Users comment on how simple and reliable the app is, and it has a score of 4.7 out of 5 at the Apple Store. All this bad reviews are from people that just don't know how to read or are just stupid. Send them that photo, then they want a video of me! I called again on Monday and I got no further on. Users of Bitstamp’s mobile app have complained about its lack of features and slow updates. They can only refere to that you write to them. Update - Money deposited today - May 10. Please rest assured that it is never our intention to hold our clients’ funds. While we understand that our procedures may come as a nuisance to some customers, they are necessary to insure a high level of security. Within the dashboard, you can check your crypto and fiat balances, send crypto using the QR-code system, choose from diverse order types and secure your funds with a multisig wallet. In order to resolve this as soon as possible, we'd recommend that you continue corresponding in your support ticket with the KYC agent in charge of your case. Operating from the United Kingdom since 2011, Bitstamp is a cryptocurrency exchange that enables millions of traders from around the world to buy and sell a wide range of …
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