When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
After service is deplorable! At the time we purchased the appliances, **** from the Kitchener location assured us we would get the right one and that there would be no issues with this. Once we have more information we will do our best to assist you in anyway possible. Thank you. Further discounting is not possible with our current system setup under the rules of the plan. Could you please send an email to firstname.lastname@example.org with your personal information, including invoice number, so we can look into this for you? I needed a complete set of fridge, dishwasher, range and wine fridge, … Review from March 21st: Like the others, we too were deceived about the Goeman's GSPP 4 Year extended warranty, but it is the way Goeman's dismissively handled the situation that disturbs me. Once again, incomplete service was provided.
I am now to wait a few hours until customer service can do something to fix this issue. *Due to COVID-19, delivery capacity is limited and Next Day Delivery may not be available. Will never shop at or trust this store again. BBB Business Profiles are subject to change at any time. After the 1-year Manufacturer Warranty expires, if you do not have an Extended Warranty from the retailer, anything that happens with the appliance will not be covered. We wanted the one with the gray interior and they sent us the one with the white interior. Read more. Will the company compensate me for the wasted time and efforts on trying to address this matter, or making 15 calls a day, driving to the store and wasting gas, when in fact they should have been following up with me and keeping me updated from the beginning. No microwave trim kit as it's currently on backorder and the store tells me that it will likely not be available until next year.
They do a great job at selling the product, but once I placed my order they were rude and extremely hard to get ahold of.
Our GSPP 4 Year Extended Warranty Coverage includes*: Click one of the links below to view the corresponding brochure: Purchases made after January 1, 2020Purchases made prior to October 1, 2017Purchases made prior to February 15, 2018Purchases made on or after February 15, 2018. This is a multi-location business.Need to find a different location? Never used warranty, but when tried to collect in 2017 Goemans reneged on deal. ****** - Acting store manage from the London location.
Spent $3000 on a refrigerator. CarShield started in 2005 and has since protected over one million vehicles. Lots of them still available. First, the salesperson who sold us our fridge in 2012 implicitly told us the price of the warranty could be used on ANYTHING in the store at the end of the warranty period (fast forward to now), making it essentially free if it was not used. Typically these will be refunded to some extent or a percentage of the warranty can be used as credit in the store if you don’t end up using it. After 3 1/2 weeks, too many phone calls to count and multiple technicians in & out of our home, they finally removed the 2nd range and gave us our money back. September 5th This company is extremely disconnected from the third-party delivery company. The 2nd range was also defective and through the entire process we could not get any assistance from the Kitchener store. -1 Star!!!!
Upon installation we found out one of the appliance was defected. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. If I return the fridge they won’t refund my money till after the pick up the fridge? Here is a summary of all occurrences regarding this matter: My husband and I both remember asking the salesperson to confirm the full credit several times as we are not the sort to waste money on extra warranties. Closed on Sunday. CarShield: Best Value. (no issues were reported) Delivery person advises that no microwave trim kit was sent.
I think this is absolutely absurd and don't understand how a business operates in this manner. Promised a call-back from a manager of the shipping department whom never called. Goemans keeps changing the delivery date of this until, when on September the 3rd I was advised by their delivery coordinator the unit would be delivered to us within 24 hours. No one voluntarily offer to do anything other than what was absolutely necessary to complete our transaction. The *********** big fridge we had ordered was not the correct one.
When I went to the store to resolve, all he did was dial customer service and hand me the phone - he would not assist in any way. Our GSPP is here to save you from the worry and hassle. BBB information and Business Profiles reflect the most current information available to us. Margo and John. With Naders help, we bought our electric fireplace. One-for-one means if you purchased an extended warranty on 3 products, you must the use the credit against 3 new products to receive the full value. He spoke to us in a condescending way and practically laid the blame on us on multiple occasions. Hello take-out. I have now spent over two months chasing after this company, spending hours away from the office trying to resolve this issue, calling multiple people and no one takes accountability for the matter. This is Saturday. Nobody cared at all. Company refused to honor commitments made by sales staff; just quoted from a brochure, which was different to agreement at time of sale. they did not apologise and they did not offer anything for this inconvenience . Goemans doesn't want to take ownership of this at all and keeps saying it's an older model they no longer have in stock. Please do not consider buying from this business. BBB Business Profiles may not be reproduced for sales or promotional purposes. Then got call from sales person who told me it was my fault. I make another call to the store to find out that apparently the trim kit was damaged yet no one notified us. Completely unhappy and dissatisfied with the entire purchase and sales experience with Goemans Kitchener location, along with the customer service staff at head office. Hopefully the appliances will be better quality than the customer service we received. Like the others, we too were deceived about the GSPP warranty. Dented our 36" fridge to which we got the run around and had to jump through hoops to bring to their attention in order to get some compensation for the dent and scratch. Customer Reviews are not used in the calculation of BBB Rating. Finding out details was like pulling teeth. This company is also inept! I was #2, 1/2 hr later #1.
He also followed all COVID guidelines. They use another company to do their service/delivery. We were connected with Goemans by our kitchen designer. ****** - Customer service manager from head office Thanks a lot. Our first range was defective and had to be replaced. No communication no service no respect no resolution. Otherwise, the credit will be pro-rated to the number of new products you are purchasing. I would never use or recommend Goemans ever again. Please check out resources available to you at BBB.org/coronavirus. I asked them if they were calling to help me if not I would hang up. Two Issues that were reported to Goemans after remaining appliances were delivered and to this date (September 4th to date) no resolution. Previous purchases the products we received were fine so there was no issue, but as soon as any problem occurs - look out. IN-STORE CREDITIf there are no claims against your GSPP warranty plan within the term, you are entitled to receive an equal credit of the warranty plan value towards the purchase of any new major appliance on a one-for-one basis within four months from the date of expiry. Customers can submit preferred delivery dates when checking out, however exact delivery dates will be confirmed by our Order Coordinators. Not even a simple apology regardless of our years loyalty as a customer. BBB Business Profiles generally cover a three-year reporting period. How well a company responds to Service Requests and Reviews. Absolutely no compensation for the defects, trouble, frustration and inconvenience we incurred. It was up to us to contact suppliers and navigate repairs. No one expects a brand new purchase to break down, but if it does, the last thing you would want is to pay significant repair costs. This is the average rating based on homeowner reviews. When you buy a new appliance you want to spend all your time enjoying it, not worrying about it. Next time I will be taking my business elsewhere. Review from March 21st: Like the others, we too were deceived about the Goeman's GSPP 4 Year extended warranty, but it is the way Goeman's dismissively handled the situation that disturbs me.
We appreciate your patience as we and everyone in our communities focus on addressing this crisis. 1. Keep in mind, once the manufacturer limited warranty expires, you will be responsible for all parts and labour costs should one of your products break down. Again I asked for a response to my actual issues andwas told "I do apologize on behalf of the salesperson (currently no longer with our company) and the miscommunication of the program to you during the original purchase 5 years ago.
Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. BBB remains operational and focused on serving our business community.
They lent me one electric one.. dirty and extremely disgusted... I paid for the trim kit and think it's completely absurd that I have not received a product close to two months later. You bought it, we wiped our hands of dealing with you, now go to the brand name provider and "don't let the door hit you on the way out..." is exactly how we feel.
Since September 5th, I have spoken with the following individuals all whom advised they would address my issue and concern, and each one of these people has not returned my calls. Multiple people sent him emails and asked to call me back. 15 reviews of Goemans Appliances Mississauga "I would not recommend anyone to this particular Goeman's location due to their shady business practice.
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