Delete the app and reinstall. After leaving it hit me.
Picked up the order, delivered it to the customer. 5. App won't complete drop-off after taking picture. If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in that screen, which means you can't progress to the next pick up. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. Restart your phone. You can also DM Postmates_Help. The reinstall is gonna take a while now. It worked like a charm. If that doesn't help, delete and re-install the app. When I go to the screen where I can tap “delivered” the only thing that’s available is “customer not available”. When this happens on IOS, double tap home button and swipe app away. Sorry its been a while so i dont recall the exact wording or which help menu its under. There's no number for them since I already made the delivery. Press question mark to learn the rest of the keyboard shortcuts. Anyone else having this issue? I've been diligently checking the Google play store to see when there are updates (there have been a few over the last few days) and updating the app each time (auto update doesn't always "auto update"), but so far still the same results. I call the 1-888 number and it usually takes 5-20 minutes for an agent to pick up because "they are experiencing higher than normal call volume."
Same thing happening to me apparently it's a big glitch but I've emailed 4 times and no one has really helped. I then have to call the 1-888 number for fleet support (which I only found in this sub after a Google search). I am having a similar problem right now. 4. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed.
You can also DM Postmates… Then the contact live customer support option says "cannot complete call at this time, try again later." There used to be an option under a help menu that was something like "can't complete order" and when you select that it gives you an option like cant swipe completed or something like that and then it refreshes it and you can complete the delivery. I had a delivery to a TV studio and one of the security guards took the food, but the address was to the inside of the studio that I … Use your Postmates Prepaid Card to complete the purchase. Emailed 5 times no help so I'm hoping that number works . After you’ve confirmed that you have all the items in the order, tap Swipe to Complete and head to the customer. News and discussion about the delivery company Postmates, Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. Press question mark to learn the rest of the keyboard shortcuts. Issues Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in … Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it. It won’t let me complete delivery because I’m not at the destination. Dropping Off an Order What the heck?? Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it. Does anybody else having same issues? :x I did email though so hopefully it won't take long. Ofc I can't logout. Re-open app after it goes away on its own, voila. Completing Pick-up and Starting Drop-off. It will pop up a notice from fleet at the top saying since the app is off you can’t get orders (blah,blah,blah). Just slide the screen down, and click back on take photo. If that doesn't help, delete and re-install the app. Restart your phone.
They say they are aware of the problem and they complete the drop-off almost instantly for me. If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. I had 6 deliveries in 2.5 hours during lunch and probably could have done a dozen if I didn't have to call customer support after most orders (most of mine have required the picture.). The app won’t allow the order to continue until a card swipe has been registered. ;-; Happened to me,would not let me complete the ID pic and signature. Same issue since last night! Swore I thought I saw something like that, must've been something else I was looking at.
It's so frustrating!! After freaking out, I took a pic of the DL of the person. What is the phone number for fleet support?
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